Operations Manager

Location
Oakengates, Telford
Salary
£30,000 per annum
Posted
20 Apr 2018
Closes
19 May 2018
Sector
Legal
Job Function
Operations
Contract Type
Permanent
Hours
Full Time

Are you an experienced Operations Manager seeking an excellent opportunity within an expanding and busy Telford based business? If you enjoy all aspects of leading a team, client management and have a Legal or Insurance background please apply now! In return our client is offering an annual salary up to £30k per annum + bonus, the autonomy to make the role your own, excellent working hours and progression long term.

The Job Role:

  • This is an all round Operations Manager position.
  • Overseeing the daily running of a busy and expanding team including recruitment, disciplinaries, 1-1’s, appraisals, setting and monitoring KPI’s and training.
  • Management of client claims from a senior perspective and supporting staff to reach their KPI’s.
  • Dealing with any escalated issues.
  • Ensuring that all customer claims are dealt with in a timely and professional manner.
  • Dealing with any HR Issues.
  • Creating and managing staff rotas, monitoring absences, holidays etc.
  • Implementing policies and procedures relating to operational process.
  • Reporting.
  • Being responsible for the office at all times and liaison with senior management regarding business strategies.

Experience / Requirements:

  • A proven background with a Managerial role coupled with Legal or Insurance experience is ESSENTIAL.
  • You MUST have RTA Experience.
  • You MUST be able to use the Proclaim System.
  • You MUST be able to manage a team effectively.

The Package:

  • A salary of £30k per annum + bonus.
  • A Permanent position.
  • Hours of work are Monday - Friday 9am - 5pm and 11am - 7pm 1 day per week.
  • Excellent company benefits.
  • Free parking and onsite facilities.

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