Do you have service or project design accreditation, Prince 2 or project management equivalent and proven experience of delivering digital products in a service led environment? Then join Shelter Scotland as a Digital Product Owner and you could soon be playing a vital role at the heart of our Telephone and Online Advice Services (TOAS) team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Scotland TOAS provides a free telephone and online chat service for housing advice that covers all of Scotland. We also deliver a second-tier advice service for frontline professionals; providing them with housing advice to empower them to help their service users. Housed within this team is our digital advice function which services the Get Advice pages on our website. Our aim? For as many people as possible to be able to access digital tools and content on our Get Advice pages that provide them with the guidance they need to take action on their housing issue.

About the role

This brand new role has been created to help us advance our ambitions to create and maintain high-quality, user-focused content that enables those who need to address their housing and homelessness issues to self-serve using our digital resources. Your key responsibility will be to lead the planning, delivery, maintenance and optimisation of digital products for people who seek advice from Shelter Scotland and for professionals who support people struggling with bad housing or homelessness. As well as developing digital products that will help professionals to provide accurate advice on housing and homelessness to their clients, you’ll also have line management responsibility for a Content Writer and Legal Writer. Ensuring an integrated approach to understand our audiences, identify opportunities, develop and test ideas and manage products through their lifecycle will be important too. And, when it comes to developing a Digital Content Strategy and roadmap to guide product development and asset selection, again, we’ll count on you.

About you
You’ll need a good understanding of Agile methodology, product and service design, a flair for business development and ideally some knowledge of Housing legislation. We’ll also be looking for excellent time management, presentation and communication skills and experience of working and delivering in a matrix management service environment. A great people manager, with proven project management skills, you’re commercially aware, proactive, creative and innovative. What’s more you like nothing better than collaborating with others and are not afraid to challenge the status quo and introduce new ideas, methods and processes where appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
 

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.