CRM project manager / Programme manager

Location
London (Central), London (Greater)
Salary
£400 - £500 a day
Posted
16 Sep 2020
Closes
16 Oct 2020
Sector
Other
Job Function
Project Manager
Contract Type
Permanent
Hours
Full Time

About us: Nasim Consulting is a leading IT consulting organisation founded in Dec 2002. The Company's main aim being providing high-end consulting services in diverse fields, Nasim Consulting is growing into a global organisation.

In 2003, Nasim Consulting added a new dimension to its existing placement services with the creation of a development centre, which houses many of our top IT professionals, who create applications, support our business partners and perform application maintenance as needed.

Nasim Consulting being a fast growing company plans to expand globally with the opening of its new branch in Bangalore, which is the hub of the Indian IT industry.

Job Title: CRM project manager

Specialist role: Programme manager

Client: Government Sector (Public Sector)

Job Type: Contract

Expected contract length: 18 months

Latest start date: Monday 19 October 2020

Job Location: London

Maximum Salary Rate Per Day: £ 400-500 Salary rate per day

Closing date for applications: Thursday 24 September 2020 at 11:59pm GMT

Working arrangements:

Contracted hours 9am 5pm Monday to Friday.

Security clearance:

Skills and experience

The Client will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience

  • * Extensive experience in leading CRM project delivery within complex organisations
  • * Significant experience of managing complex data and CRM projects
  • System integration/interface delivery experience
  • * An in depth understanding of all aspects of CRM and CRM delivery
  • Expert in multiple project and programme management approaches / methodologies including Waterfall, Agile and Theory of Change
  • * Extensive knowledge of a range of quality, performance and project management tools and techniques eg estimation, planning and benefit mapping
  • * Extensive knowledge of business analysis and requirements gathering using a range of quality business analysis tools and methodologies
  • * Demonstrable experience of initiating and leading complex CRM projects with significant change management elements within a large, political, organisation.
  • * Recognised formal practitioner qualifications in project and programme management or similar by experience (e.g. MSP, APM, Agile PM, DSDM PRINCE2, certified change management or equivalent).
  • * Extensive experience of dealing with managers and staff at all levels and across organisational boundaries; building relationships in order to achieve agreed objectives.
  • * Advanced IT skills in relation to Word, PowerPoint, Excel, MS Project, Visio or other project tools

Nice-to-have skills and experience

  • * Experience of working in a politically sensitive environment.
  • * Demonstrate a high degree of self-motivation, resourcefulness and flexibility with a pro-active approach to problem solving
  • * Proven ability to motivate others and take teams ‘with them’ on a change journey
  • * Able to lead a matrix managed team and provide support and constructive challenge to senior colleagues.
  • Proven ability of bringing creative solutions to problems
  • * Able to present complex issues clearly and concisely, both orally and in writing, and to develop appropriate promotional material.
  • * Has excellent presentation skills and is able to express self clearly, develop powerful arguments and communicate effectively to a wide range of audiences

Summary of the work:

Overall implementation and delivery of the CRM application.
Overall implementation of systems integration for CRM application
Management of CRM application stakeholders across the Council
Development and maintenance of the CRM Project Plan, RAIDS
Management of assigned resource and budget
Liaison and influence project team to deliver to plan

What the specialist will work on:

The CRM Project will be delivered across the Council and will include process design through to implementation, testing and training, transition to Go Live and hand back to BAU. The CRM Project Manager will be responsible for the end to end delivery of the CRM application in terms of time, cost, quality and benefits.
Reporting to the Divisional Director, Customer Services the CRM Project Manager will act as the main focal point for CRM within the Digital Portfolio. The CRM Project Manager must be able to develop relationships with all key stakeholders.

Reference ID: CRM project manager

Contract length: 18 months

Application Deadline: 24/09/2020

Expected Start Date: 19/10/2020

Job Types: Full-time, Contract

Salary: £400.00-£500.00 per day

Benefits:

  • Work from home

Schedule:

  • Monday to Friday

Experience:

  • managing complex data and CRM projects: 2 years (Required)
  • understanding of all aspects of CRM and CRM delive: 2 years (Required)
  • CRM project delivery within complex organisations: 2 years (Required)