Technical Client Account and Project Manager

Location
Finchley, London
Salary
£28,000 - £32,000 per annum
Posted
13 Jan 2021
Closes
13 Feb 2021
Sector
IT
Job Function
Project Manager
Contract Type
Permanent
Hours
Full Time

Technical Client Account and Project Manager required for a security consultancy and software development SME located in North West London (N3). The company’s main activities include development and provision of simulation, training, assessment and management software; consultancy and instructor led courses to high security installations worldwide. The company’s primary clientèle comes from the aviation industry.

One of the company’s main markets is Europe and therefore the role requires a multi-lingual candidate with at least one other European language spoken in addition to English.

The role is partially technical and will need reasonable understanding of web applications and cloud computing solutions.

We are not looking for a software developer but someone with a firm technical background who is confident and comfortable explaining our software solutions and implementation options to customers.

The successful candidate will be

• the main point of contact for assigned clients and client projects

• working with internal and customer stakeholders

• managing internal project delivery teams

• documenting projects

• responsible for on-boarding clients and providing training to end-users

• developing long lasting relationships and help retain customers and pro-actively address all client issues

• supporting sales activities of the company (part taking in exhibitions and technical product demonstrations)

• analysing performance and product reports

• travelling occasionally to customer’s site in the UK and overseas

Skills and experience

• Excellent analytical skills

• A reasonable understanding of web applications and cloud hosting

• Self-motivated, independent and also a good team player

• Excellent customer handling and project delivery skills

• Fluent English speaker with good writing, communication and presentation skills

• Additional European languages is a must

• Minimum 3 years experience in a similar role

• UK or EU passport holder

• Driving licence is an advantage

What the company offers

• Salary between £28-32k per annum pending on experience

• Pension scheme

• Optional private medical insurance (corporate discount)

• Gym membership after 6 months

• Company mobile phone

• Worldwide travel

• Extensive induction training

• In-house and external training opportunities

Please send CV and cover letter to Agnes Vaspori