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NSA Deputy Service Delivery Manager

Employer
AlphaPlus Consultancy Ltd
Location
Manchester, Greater Manchester
Salary
£38,000 – £42,000 depending on qualifications and experience
Closing date
25 Jun 2021
Reference
NSADSDM

AlphaPlus is delighted to announce that we will be working with the Scottish Government to deliver Scotland’s two existing national standardised assessment systems – the Scottish National Standardised Assessments (SNSA) and their Gaelic Medium counterpart, Measaidhean Coitcheann Nàiseanta airson foghlam tron Ghàidhlig (MCNG).  These standardised assessments support the National Improvement Framework (NIF) for Scottish Education, and provide information to teachers to support their judgements about students’ progress, and inform actions to improve attainment and wider outcomes for every child in Scotland.

To support this work AlphaPlus is establishing a service delivery team and is pleased to offer this interesting new vacancy for a Deputy Service Delivery Manager based in our head office. Although Gaelic speaking would be useful for this role, it is not essential.

The postholder will:

  • Establish and manage the Service Delivery (SD) function across multiple project strands (helpdesk, training, reporting)
  • Manage the SD function, monitor usage data, report against Key Performance Indicators (KPIs)
  • Have experience managing customer-facing teams, using CRM / helpdesk software, reporting
  • Provide regular reports to senior stakeholders (project team, Scottish Government)

If this post is of interest please visit our jobs page (see the url below) for further details, the job description, application process and application form. For an informal discussion about the role, please contact Andy Lewis, andy.lewis@alphaplus.co.uk to agree a mutually convenient time.

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