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Apple’s Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our customers.
Sales Business Process Re-engineering (BPR) build the solutions that enable the business to improve the customer experience and drive the sales that fuel future product innovation. You will sit at the intersection of business and technology to deliver key initiatives that support partners including Sales Training and POS Operations.
The successful candidate will possess the organisational skills of a Project Manager, the analytical mind of a Business Analyst, and the creative talents of a Product Manager.
Project Management experience in a comparable industry (consumer/channel/retail)
Experience developing new business processes
Experience defining and delivering new technology solutions like Salesforce
Familiarity with software development lifecycle
Equally comfortable working with business or technology partners
Great communication and partner management skills
Flexible, open working style and an ability to establish trust and credibility quickly
Self-motivated individual who thrives working in a global, matrixed, fast-paced environment
We work closely with the business teams to become subject matter experts in key channel sales functions and the solutions needed to support them. We establish credibility as trusted advisors by listening, understanding their business and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking the questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role.
Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development. This will involve working with teams and colleagues across time zones and geographies. You will focus on recommending process innovation and efficiencies through process analysis. Use experience, observations, industry trends, standard methodologies, leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.
It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables. We propose solutions beyond what has been requested by our business partners.
You will work with various teams to identify the process improvements and systems required to enable scalability and operational efficiency across our operations.
We engage with colleagues across the team to identify system integration points and dependencies, and develop high level solution proposals for these integrations. Partner with leadership teams to craft business cases and budget for changes/projects. Negotiate with x-functional teams and business partners to remove barriers and get results, without compromising the overall quality of the end deliverable.
Engage with leadership, business partners, and engineering teams to develop a project timeline, key deliverables, and a communication plan. Lead projects that could be process improvements, assessments, or software development initiatives - through the end to end life cycle of those projects.
You will need to effectively lead partners, domain specialists, executives and other internal groups through outstanding written and verbal communication. Lead technology projects through the full Software Development Life Cycle - from mobilisation to scoping, requirements, design, business readiness, testing and implementation.
Prepare the business for the change: Ensuring that from the very start of the project, there is a change management plan in place. By this time, we are live and the business is ready and excited to take on the adjustments to people, process and technology. Influence decisions and change management through collaboration, leadership and a customer-focused approach.
Ensure that we achieve the benefits we set out to deliver at the start of the project. This includes setting success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria.