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Business Implementation Change Manager

NFU Mutual
Stratford-upon-Avon, Warwickshire
Depending on experience
Closing date
17 Feb 2022

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Finance / Banking / Insurance
Contract Type
Fixed Term
Full Time
Job Function
Change Manager
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We have a fantastic opportunity for a Business Implementation Change Manager to take a lead role in implementing our BRIDGE programme (the largest NFU Mutual has undertaken, to create a policy sales and service solution that makes our products easier to buy, easier to sell and easier to manage).
The purpose of the role is to align all component parts of the programme into a common approach for implementation into the business to ensure it delivers successfully. The ideal candidate will have a proven track record in the readiness and implementation of large-scale business change. Some key accountabilities will include:

  • Anticipate and evaluate the impact of Change from programme/project activity and delivery on people and operations, highlighting risks and issues to Sponsor, business leads / stakeholders and working with them to determine the actions required to successfully deliver and fully realise the Business Case benefits and outcomes
  • Collaborate with the business implementation team to prepare affected areas for transition; monitoring and managing change capability and readiness to ensure people, systems and processes are able to achieve the change and realise the benefits to agreed timescales
  • Create and implement best practice business readiness criteria to support go/no go live decisions; optimise the timing of the release of programme/project/portfolio deliverables into business operations to ensure business as usual is maintained during transition and the ownership of changes transfers to the business area, ensuring effective integration into the business
  • Lead and align activities across all areas of the programme involved in the implementation of each Release - in particular: people/process design, change readiness, service transition (Business and IT) and customer migration, to ensure a common set of assumptions/decisions and a coherent implementation plan
  • Lead, track, measure and monitor activity associated with realising benefits, ensuring maximum improvements to existing and new business operations as the programme/project delivers products into operational use, and the continued accrual and measurement of benefits once the programme/project closes, in collaboration / conjunction with business benefit owners
  • Work with the Group Change team to align change activities to the NFUM Change Framework and contribute to continuous improvement activities as relevant.

What we're looking for

As our Business Implementation Change Manager, you will have significant experience of actual Business Change implementation and delivering large scale business and delivery change. You’ll be used to working with Senior level stakeholders and a multitude of Departments & Teams, including agreeing readiness criteria and tracking progress against them. You’ll also be or have:

  • Change Management Certification is essential (or business psychology qualification)
  • PRINCE2 and Managing Successful Programmes are desirable
  • Degree or equivalent experience
  • Experience of working in a Change Management environment and delivering large-scale business and organisational change (essential)
  • Successful delivery of significant business change and benefits realisation
  • Excellent knowledge and successful delivery of change management best practice and continuous improvement
  • Experience of establishing effective relationships with all levels of stakeholders
  • Proven ability to work well under timeframe pressure, handling multiple activities simultaneously
  • Understanding of delivery of programmes/projects
  • Experience of leading and managing a team
  • Insurance or Financial Services industry background (preferred)
  • The ability to look at things holistically and understand impacts
  • Strong attention to detail and accuracy- along with strong organisational skills
  • Able to demonstrate Commercial Awareness


What we can offer

Here at NFU Mutual we pride ourselves on being “a great place to work” and have again been presented with the Gallup Great Workplace Award. Along with a supportive culture you can also look forward to some very attractive reward benefits such as:

• Competitive salary (up to £75k depending on experience)
• Up to 25% annual bonus potential
• Contributory pension scheme (company contribution up to 12%)
• 28 days holiday per annum plus bank holidays (additional holiday purchase scheme)
• Private medical insurance
• Employee discounts
• Gym subsidy
• Health and wellbeing plan
• Discounted Insurance on a range of NFU Mutual policies

NFU Mutual are happy to offer its employees informal homeworking. Our team is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office, with the remaining days home based should you wish.

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