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IT Infrastructure & Operations Manager

Harvey Nash
West Midlands
65000.00 - 70000.00 GBP Annual + Benefits
Closing date
5 Apr 2024

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Contract Type
Full Time
Job Function

To be responsible for the day-to-day delivery of IT services to the business. Utilising capacity and capability from both internal staff as well as managing the delivery aspects of services provided by third parties.

Benefits include:

  • Flexible working
  • 25 days holiday
  • 8% matched pension contribution
  • Health, Dental & Travel Insurance

I am keen to speak with any IT Infrastructure / Operations Managers who have demonstrable experience for the planning, implementation, maintenance, control, review and audit of IT service provision, to meet business requirements and satisfy customer and compliance commitments.

Responsibilities Include:

  • IT Management
  • Availability Management
  • Continuity Management
  • Service Level Management
  • Supplier Management
  • Change Management
  • Asset Management
  • Release & Deployment Management
  • Storage Management
  • Problem Management
  • Incident management
  • Emerging Technology Monitoring
  • Technical SME

This is a hands-on, delivery focused position and requires a candidate with a broad set of skills who can operate across a variety of levels of detail and complexity, related technical and professional disciplines, and stakeholder groups. The post will work under the broad direction of the IT Director and will be fully responsible for meeting allocated objectives relating to their domain.

  • Extensive Infrastructure and IT Operations background as demonstrated by practical experience.
  • Strong technical knowledge across networking (SD WAN), telephony (Teams), Cloud Infrastructure (Azure & M365, Teams / SharePoint and desktop technologies / applications.
  • Previous experience running an "end to end", multi-skilled IT Operations teams, able to create a sense of team, purpose and development.
  • Previous experience partnering closely with Managed Service Providers, holding them to account and able to act as day to day single point of IT contact.
  • Previous experience presenting to / creating materials for IT and business leaders.

This is a role that will be based on-site in the West Midlands, only candidates who can comfortably commute to the West Midlands will be considered.

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