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Operations Manager

Closing date
25 Apr 2024

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Contract Type
Full Time
Job Function

Are you based in the Norwich/Wroxham area? Do you have a passion for working with people?

Jewson Wroxham, a leading building materials distributor, is on the hunt for an Operations Manager who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7.30am-5.00pm Monday to Friday and every other Saturday morning 8am-12pm

Location: Stalham Rd, Hoveton, Norwich NR12 8DU

Key Responsibilities

  • Be a direct support to the management team in branch with the day to day running of the branch

  • Perform a range of operational administrative duties including but not limited to: purchase orders, back-office functions, stock controls, health & safety compliance, transport compliance, supplier management, banking

  • Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values

  • Managing stock levels in line with the client's needs, monitoring and ordering stock as required from suppliers

  • Building strong, effective relationships with our clients and suppliers

  • Dealing with lapsed accounts and generating sales with new and existing customers

  • Answer customer queries both face to face at the trade counter and via the phone

  • Respond promptly to any account queries, intercompany queries, and supplier invoice queries

  • Support in other areas of the branch as and when needed

What's in it for you?

  • A competitive salary and benefits package, plus generous staff discounts

  • A supportive team environment where your contributions are recognised and valued

  • Opportunities to grow your skills and career within our organisation

  • Flexible working arrangements to help you balance work and life

Required Skills and Experience

  • Experience working in a builder's merchant or within the construction industry would be ideal

  • Experience in customer service and account management

  • The ability to create and maintain successful client relationships

  • The capability to make strong decisions, and demonstrate that you are a real problem solver

  • IT Literate and admin experienced

About us

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

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