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Retail Programme Manager

Govia Thameslink
50000.00 - 65000.00 GBP Annual
Closing date
13 Apr 2024

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Contract Type
Full Time
Job Function
Programme Manager
Job Title: Retail Programme Manager

Location: Hybrid working (Extensive travel across the GTR network,office, home)

Govia Thameslink Railway (GTR) is the UK's largest rail passenger operator, managing the Southern, Thameslink, Great Northern and Gatwick Express rail services. GTR has one of the largest estates among UK Train Operating Companies, a geographically far-reaching network covering 800 route miles across south east England, 239 managed stations, and over 500 units in its train fleet. GTR's revenue is GBP1.8 billion.

Our Retail Team are currently looking for an experienced, ambitious and energetic Retail Programme Manager to deliver new modern hardware and ticketing solutions across the GTR network.

The Retail Programme Manager will manage the upgrade of our retail infrastructure within agreed programme budgets and timescales, by working collaboratively with senior stakeholders, frontline colleagues and suppliers, and travelling extensively across our network of 239 stations to oversee the installation of new hardware and software.

How you'll be rewarded
  • Competitive salary
  • Final salary pension scheme (personal contribution 7.4%, company contribution 11.4%)
  • Private health insurance scheme
  • 25 days annual leave
  • Free travel on all GTR (Southern, Gatwick Express, Great Northern and Thameslink) and Southeastern services. If applicable, spouse and dependents may use this service for leisure travel only
  • Once registered with the Rail Delivery Group (normally within 4-6 weeks of start date), 75% off all UK train services including London Underground
  • Continuous Professional Development and industry body membership if applicable
  • A wide range of voluntary benefits for self and family covering Travel / Motoring / Financial / Leisure / Health & Wellbeing and Retail
What you'll be doing
  • Scoping and articulating retail hardware programmes and ticketing solutions into formal business cases and programme plans for senior management
  • Working with the procurement team to source modern hardware and software solutions which improve the customer ticketing experience, through the procurement tender process.
  • Delivering the installation, testing and sign-off of the new hardware and ticketing solutions across the GTR network. A flexible approach is required as this will require travel across the network.
  • Developing programme documentation and digital dashboards to track programme progress against key milestones.
  • Monitor budget expenditure versus approved Business Case.
  • Updating stakeholders on a regular basis
Education and experience
  • Professional Programme Management qualification
  • Significant experience in programme and project management and managing budgets
The demonstrable skills we're looking for
  • Confident and skilled leader, able to manage customer-facing programmes across a wide geographical area from conception to completion
  • Working flexibly, managing multiple competing priorities and projects
  • Influencing diverse stakeholders to build strong, collaborative relationships at all levels within the business and externally
  • Managing and mentoring programme team members to deliver high quality work within agreed timescales
  • Proficiency in problem-solving with can-do attitude
  • Strong interpersonal and communications skills
  • Commercially focussed
  • Knowledge of the legal and regulatory environment of procurement including UCR16 is desirable
  • GTR Job Profile Retail Programme Manager (1).pdf (126.05 KB)

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