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HR Operations Manager

Boston Consulting Group
Closing date
25 Apr 2024

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Human Resources / Personnel
Contract Type
Full Time
Job Function
Position Overview

As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role in working closely with other HR team members to deliver best-in-class HR Services. You are overseeing the operational side of the LAB HR department, ensuring that all HR processes are efficient, effective, and aligned with the organization's goals and objectives. This role plays a crucial part in managing HR systems, data and compliance. You will work with multiple teams across LAB and wider BCG, acting as a trusted thought partner.

You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change.

HR Operations, Reporting & Project Management:
  • Manage & optimise HR workflows across LAB to support Business objectives
  • Conduct comprehensive reviews of current HR processes to identify and implement improvements
  • Work closely with other departments across the LAB Business Services Teams and HR teams from any of our alternative business models (ABM's) to support their operational needs, ensuring seamless integration and collaboration
  • Transition of processes from LAB offices to our Human Resources Shared Services (HRSS)
  • Act as an escalation point for all HR support questions or issues
  • Manage the HR information system (Workday) and other HR technologies to ensure accurate data collection, storage, and reporting
  • Analyze HR data to identify trends, issues, and opportunities for improvement within the organization
  • Lead and contribute to local, regional and global HR projects, support the rollout of new global policies and initiatives
Compliance and Vendor Management:
  • Primary point of contact in managing annual risk reviews and (ad hoc) client audits. Ensure compliance with all control objectives, internal policies and external HR regulations
  • Responsible for monthly HR/Payroll reconciliation and audits
  • Oversee new joiner integration and ensure onboarding process is smooth and efficient for all new hires into the business
  • Implementation of new vendors and managing existing relationships to ensure compliance, cost-effectiveness and quality of services
  • Support with Occupational Health referrals and long-term sickness claims
Performance Management and Coaching:
  • Provide direction, feedback and coaching to HR Coordinator(s) and HRSS team members
  • Manages responsibilities and workload

  • Strong interpersonal skills to build relationships across the organization and work collaboratively with different departments
  • Ability to develop and implement HR initiatives and programs that support the organizational strategy
  • Strong analytical and problem-solving skills.
  • Attention to detail and leveraging technology to improve HR Operations and reporting.
  • Ability to manage risks in a legally compliant manner and display discretion when handling confidential/sensitive information
Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change
  • Bachelor's degree in HR, business or a related field or equivalent experience
  • 5+ years of experience in HR operations, with a proven track record in managing an HR shared services model in a complex organization
  • Demonstrated ability to drive HR process improvement and lead change in a fast-paced environment
  • Experience in professional services is a plus
  • Strong understanding of HR processes (incl. regulatory compliance), HR systems (Workday) and MSOffice

BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.

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