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Sales Operations Manager

Stalwart Crafts
Closing date
25 May 2024

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Contract Type
Full Time
Job Function

Are you poised to redefine craftsmanship? Embrace the role of Sales Operations Manager at Stalwart Crafts, where strategic management meets active sales oversight. Enjoy flexible working conditions, including hybrid options, and work from Soho Works with a free luxury breakfast and daily refreshments. Thrive in a dynamic, supportive environment with the perk of attending events and festivals. An annual bonus awaits you!

Company Overview: Stalwart Crafts is a dynamic and growing company specialising in high-quality, handcrafted leather goods, such as aprons and menu covers. Based in London and expanding globally, we are committed to creativity, craftsmanship, and community. Our team, spread across the UK, the Netherlands, and the USA, has achieved a consistent annual growth of 20% over the last three years.

What you will be doing: As our Sales Operations Manager, you will oversee our sales processes from start to finish, ensuring the quality of our products and managing daily operations. Your base will be at Soho Works Strand 180, with flexibility to work from other Soho House locations or from home. Your responsibilities will include client-facing roles, managing logistics, and ensuring the highest standard of service delivery.

Working Hours: Monday to Friday Full Time (40 hours per week) with the flexibility to work occasional weekend days during summer months for festivals and events. Time spent at weekend events is balanced with time off in lieu. This hybrid role offers the flexibility to work from Soho 180 Strand and from home throughout the week.

Key Responsibilities:

  • Direct involvement in all phases of the sales process, from client engagement to final transactions.
  • Engage directly with diverse clients, including top-tier restaurants and artisanal shops, to enhance their experience with our premium products.
  • Represent Stalwart Crafts at trade shows and food festivals, engaging with potential clients and partners.
  • Create graphic designs of the bespoke branded orders.
  • Develop and execute marketing materials and digital campaigns.
  • Manage customer and supplier relationships through effective use of CRM systems like Pipedrive.


  • Proven experience in sales operations, preferably in a client-facing role within a startup or dynamic business environment.
  • Strong IT proficiency, particularly in Microsoft Office (Outlook, One Drive, Teams) and CRM software.
  • Excellent communication skills and the ability to engage effectively with a diverse clientele.
  • A flair for creative problem-solving and a detail-oriented mindset.
  • Experience in basic graphic design and email marketing is advantageous.

We Offer:

  • A flexible schedule including remote work options and a vibrant office presence in London s creative spaces.
  • Opportunities for equity and leadership development within a rapidly growing business.
  • Free luxury breakfast every morning at your primary work location, with coffee and tea available throughout the day.

Press Apply Today & Join Us! If you are driven, personable, and ready for a challenge, we would love to hear from you. Embark on a journey with Stalwart Crafts, where your efforts directly contribute to our shared success and continuous innovation.

You may have held similar titles within other businesses to be considered for this role like Business Operations Manager, Business Operations Associate, Business Development Manager, Business Development Associate, Sales Executive, Sales Coordinator, Customer Service Manager, Sales & Marketing Executive, Sales & Marketing Manager.

Stalwart Crafts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin. Your application will be treated with the utmost confidentiality in line with GDPR.

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