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Quoted Small Works & FM Operations Manager

Frontline Construction Recruitment
Closing date
24 May 2024

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Construction / Built Environment
Contract Type
Full Time
Job Function
The Client

My client is a multi-disciplinary contractor based in Milton Keynes with approximately 80 employees and turnover in excess of GBP20M.

They have a nationwide client base including Public Sector contracts and corporate businesses, Tier 1 contractors, FM providers and a focus on logistics and distribution centres.

They are focused on capturing the growth that is being driven by the market trends for repair and refurbishment and regulatory pressure to maintain compliance and improve the energy efficiency of the UK s existing commercial building stock.

They are implementing a people centric strategic growth plan focusing on developing a collaborative and inclusive culture, improving their quality processes and systems, employee and customer satisfaction and driving consistent and compliant services resulting in sustainable profitable growth.

Job Description

The Operations Manager within Quoted Small Works & FM (QSW) role will be focused on pre-construction, delivery, management of operatives and sub-contractors within the department. A key part element within their role is managing the quality control start to end process. The OM will work across all clients and partnerships with the business, working alongside other OMs in a collaborative way to ensure best customer satisfaction.

The Quoted Small Works department is a fast pace, dynamic department so they are looking for a composed and organized individual who has experience of working within this sector.

The role will involve being a point of contact for various customers across the department, receiving enquiries, supporting with estimating, leading delivery, and quality assurance.

A key aim is for the remedial small works and FM growth to align to the business ambition and double from its existing base revenue within a 4-year period whilst maintaining the healthy gross profit contribution.

Key Responsibilities

  • Leading by example and supporting setting the standards and tone of the business unit
  • Ensuring that Health and Safety standards are met within the department
  • Liasing and responding to multiple customer needs within the department
  • Estimating and supporting with cost analysis
  • Organizing and arranging delivery of tasks collaboratively with team members
  • Managing day to day delivery and supporting procurement
  • Assessing quality delivery and challenging standards
  • Managing delivery operatives and supporting their development
  • Enforcing quality and efficient delivery throughout the whole department
  • Aligning with the business Core Values and ensuring they are being adhered to within the delivery operatives
  • Sharing best practice within the department
  • Liaising with management team to ensure reporting systems are up to date
  • Managing and analysis day to day costings on delivery
  • Assisting to the growth of the department with an innovate and creative approach to new opportunities
Requirements and skills
  • Problem solving and negotiation skills are essential
  • Familiarity with multi trade estimating is essential
  • Familiarity with multi trade delivery is essential
  • Collaboration and communication to all within the department and business
  • Good IT ability with an analytical mindset
  • Ability to embrace relevant software and systems
  • Good communication skills
  • Diligence and reliability
  • Good organizational skills
  • Competitive and target driven
  • Driving license


  • GBP45,000 - GBP60,000 DOE
  • Company Car

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