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Operations Manager

Pertemps Cardiff
Closing date
10 Jun 2024

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Contract Type
Full Time
Job Function
Operations Manager
38,000 - 44,000 Depending on Experience

Essential for this role is the experience of handling of property insurance claims

I am looking for a talented and ambitious individual to take up an operations Manager position in a friendly and dedicated Domestic Adjusting team, based in the Cardiff/Bristol area.
You will be expected to attend one of the offices (Cardiff) for one or two full days per week as a minimum.
You will have the flexibility working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

The dedicated domestic adjusting team generally handle claims up to 100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

Main Duties
As the Operations Manager your role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.
" Mentoring, training and development of all direct reports
" Ensuring your team meet their targets for client service, technical reporting and quality.
" Promotion and delivery of our goal of making claims easy for everyone.
" Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team.
" Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes.
" Completing progressive performance meetings for your team
" Liaison with insurer clients as required and understanding their bespoke requirements.
" Building effective working relationships with internal customers and suppliers as required

Skills Essential for this role
" Have experience in the handling of property insurance claims.
" The desire and ability to deliver excellent customer service.
" Proven management skills, and the confidence to lead a high performing team dealing with complex claims.
" Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
" Strong organisational skills and the ability to prioritise your workload under pressure.
" A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.

" Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential to qualify for this)
" The opportunity to work flexibly, whether from office and/or home
" Healthcare scheme
" 25 days annual leave
" A Self Invested Personal Pension Scheme
" Discounts on various products and services
" Employee assistance programme for employee wellbeing
" Life assurance
" Group Income Protection
" Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
If you are interested, please click APPLY.

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