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Est??e Lauder Companies Senior Creative Operations Manager (Fixed Term

The Est??e Lauder Companies Inc.
Closing date
13 Jun 2024

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Contract Type
Full Time
Job Function


As Senior Creative Operations Manager you will lead a Creative Operations team on the Creative Output for a selection of ELC brands that your cluster is responsible for. This will involve the delivery of a vast range of projects including Department Store refits and openings, Free Standing Store refits and openings, counter relocations, Primary and Secondary Launch Campaigns, Pop Ups, Permanent VM updates, Lightbox Updates.
You will be an expert in project management and creative execution and be responsible for overseeing the planning and execution of entire projects from planning stage right through to completion ensuring that best in class processes and procedures are followed.
Your primary goal will be to ensure the clusters projects are delivered on time and within budget whilst ensuring all peripheral aspects around project delivery, such as resource, strategic planning and upholding brand guidelines are equally considered.


  • Collaboration with multiple stakeholders across the business including UK Brand teams, Global Brand teams, Commercial, Finance, Procurement, IT and directly with Store Teams.
  • Ensuring project briefs received from the UK Brand teams are detailed and clear to ensure the successful execution of projects
  • Creating project timelines with clear milestones that are communicated to project stakeholders
  • Creating project status reports that are shared in regular brand update meetings
  • Leading project status reviews with key stakeholders
  • Responsibility for both Operational and Capital budgets on behalf of the brands within the cluster ensuring that spend is achieved when planned and that projects are delivered in budget.
  • Ensuring a Value Engineering mindset is adopted on all projects ensuring that cost savings and efficiencies are made without compromising on quality.
  • Ensuring that the Project Management system is kept up to date with key project information
  • Ensuring strong supplier management and communication with shopfitters and VM suppliers
  • Continually seek opportunities and enhancements to improve project schedule delivery timescale and processes, including post audit of prior projects to aid future installations
  • Providing leadership to the team within your cluster, inspiring excellence and fostering a culture of creativity, collaboration, transparency and accountability.
  • Team capacity planning to ensure that the team has the right objectives to meet project demands effectively
  • Mentoring, supporting and motivating Junior Creative Operations roles within the team
  • Fostering and driving an inclusive team culture



  • 7+ years experience ideally in the Retail Industry
  • Strong cross-functional coordination skills
  • Strong communication skills
  • Proven track record of team management, with the ability to inspire and motivate teams to achieve exceptional results. Experience of developing talent within a team
  • Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans and initiatives.
  • Excellent communication, collaboration, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Ability to understand and interpret financial information, understanding of broader business objectives.
  • Confidence to be able to manage timelines with key Stakeholders
  • Experience managing vendor relationships
  • 360-creative PM skills
  • Production experience across Visual Merchandising and Store Design
  • Understanding of local statutory regulations with regards to planning applications, listed building consent, building regulations and CDM
  • Knowledge of local retailer requirements
  • Office 365 - Excel and Word capabilities required
  • Global mindset and multicultural understanding
  • Experience managing multiple brands in fast-paced environment
  • Good level of technical construction knowledge and ability to interpret CAD files and communicate in the appropriate terminology


Hybrid Working (2 days WFH, 3 days office based)
Generous Bonus Opportunity that usually performs ahead of target
25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days.
1 additional day of Annual Leave to celebrate your birthday
Holiday Purchase scheme that enables you to get five additional days
Summer Fridays for five months of the year
Market leading Family Leave provisions
Generous Staff Discount & Credit
Benefits platform with exclusive discounts and offers
Mental Health Wellbeing Provisions (Unmind App and Employee Assistant Programme)

Job: Creative / Design
Primary Location: GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 246181

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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