Skip to main content

Service Operations Manager - Goole

Morson Talent
United Kingdom
Closing date
17 Jun 2024

View more

Transport / Distribution / Logistics
Contract Type
Full Time
Job Function


Location: Goole
Salary: upto GBP69,000/annum (depends on experience)

About Company
Our client is a leading railway infrastructure company dedicated to delivering excellence in rail services and operations. We are seeking a highly motivated and experienced Service Operations Manager to oversee our facility, manage a team of warehouse supervisors and operatives, and ensure the consistent achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This leadership role comes with a strong focus on operational safety and people-related matters within a bustling warehouse environment.

Key Responsibilities
Team Leadership:
• Deliver production plans in line with operating parameters and costs whilst leading the site based team in support of the design and fitout of a new purpose built warehouse facility.
• Ensure effective management and communication of any operational or procedural changes within the facility / operation whilst ensuring all employees focused to deliver against agreed plans and measures with respect to inventory management and logistics.
• Promote all change initiatives or improvements in a timely manner to support optimum benefit to organisation and people within the warehouse operation.

Health and Safety Management:
• Take ownership of the health and safety agenda, 4 steps, to promote safe working practic-es.
Attend and contribute to depot groups and wider company meetings, for example, the Health and Safety Committee, etc.
• Advise on the people and system implications, issues and responses to further the de-partments strategies and objectives.
• Ensure strong and visible leadership in all aspects of Health and Safety management

Stakeholder Management:
• Initial point of contact for customers at site level for operational communication

Inventory Control:
• Ensure new warehouse operatives are suitably trained and certified competent within area of responsibility.
• Ensure inventories in area of responsibility are accurate and systems reflect the actual po-sition, irregularities having defined action plans to rectify.
• Ensure stock movements/transactions are recorded accurately in a timely manner.
• Support organising and participate in stock takes at regular intervals.

Continuous Improvement:
• Maximizing the deployment of people, processes, materials and equipment, and ensure mitigations are in place in event of disruptions.
Continually improve efficiencies and identify operational improvements
• Develop the team to encourage and achieve continuous improvement methodologies in order to improve the profitability, service and efficiency of the site
• Ensure systems and procedures are Fit for Purpose in order to deliver high performance

Experience & Qualifications
• Proven warehousing management experience in a similar role is essential
• Strong people management skills Previous experience of managing teams and ability to priorities.
• SAP ERP and WMS systems experience.
• Financial / Budgetary awareness.
• Management and use of MHE.
• Management / Warehouse / People Management qualification would be advantageous.
• Strong industry continuous improvement skills and knowledge.
• Possess a dynamic leadership attitude, supporting teams as needed and work together to add value and manage challenges.
• Excellent communication skills and ability to engage, motivate and coach.
• HSE qualification (such as IOSH / NEBOSH) advantageous
• Experience with SAP (Or similar WMS systems) advantageous
• Experience in working in a cross-cultural environment advantageous

How to Apply
If you are a dynamic leader with a demonstrated history of achieving operational excellence while prioritizing safety and customer satisfaction in a warehouse or rail logistics setting, we invite you to apply for this exceptional opportunity.
This is an excellent opportunity to join a market leader so if youre interested in being considered please apply for the role or contact Tomasz at Morson Talent by send an email to (url removed)


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert