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Operations Manager

Joshua Robert Recruitment
United Kingdom
Closing date
19 Jun 2024

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Contract Type
Full Time
Job Function
Regional Operations Manager North
  • Competitive Salary: GBP40,000 - GBP45,000
  • Annual performance-based bonus review
Residential WFH & Office Flexible working Career Progression

The Company
Our client is a dynamic and rapidly expanding student lettings company with offices across the country. Their vision is to provide industry-leading accommodation experiences for both students and landlords. By joining this organisation, you will become part of a team where opportunities are abundant, ambitions are endless, and the pursuit of excellence is at the heart of everything they do.

The Role
My client is looking for an Operational Manager to lead their Southern branch operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As an Operational Manager, you will be responsible for leading the Branch managers who look after our Lettings Consultants and Asset Managers. Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a get stuck in attitude and you must travel between branches regularly and report to the National Operations Manager.
  • Hours of work: 9 am till 5.30 pm Monday to Friday & 15 Saturdays per year 10 am till 3 pm

  • Ensure the Tenant and Landlord experience is exceptional
  • Manage communications via, phone, email, Live Chat, and WhatsApp
  • Maintain lettings compliance knowledge and conduct Right to Rent checks
  • Receive and process new enquiries from Tenants and Landlords
  • Advertise properties and proactively contact our database of potential Tenants
  • Register applicants, arrange viewings, conduct viewings, and provide feedback to Landlords
  • Negotiate offers between Landlords and Tenants
  • Assist the Asset Management team during the busy changeover period
  • Assist with marketing events
  • Developing and maintaining great relationships with Landlords, Tenants, and Contractors
  • Maintain working and performance standards for all branches managed.
Required skills:
  • Excellent organisational skills
  • Excellent communication skills to provide a high-quality to service to all customers
  • The ability to see a job through from start to finish
  • Experience in Lettings or property management
  • Self-motivated and ability to work on own initiative
  • Ability to prioritise workload and work to deadlines
  • Flexible and adaptable in approach to work
  • ARLA level 3 qualification
  • A driving licence is required and a personal car preferred
  • Competitive Salary: GBP40,000-GBP45,000
  • Car Allowance
  • Bonus Scheme based on an annual performance review.
  • A driving licence is required and a personal car preferred
  • Property Industry Experience: 3 years required

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