Skip to main content

This job has expired

Operations Manager

40000.00 - 45000.00 GBP Annual
Closing date
4 Jul 2024

View more

Transport / Distribution / Logistics
Contract Type
Full Time
Job Function

Freightserve recruitment are looking for an Operations Manager for a well-established niche sector Freight company. The company is based in the Colnbrook area.


Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize their logistics operations. The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing. The Operations Manager will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry.


  1. Team Management:
    • Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.
    • Foster a positive and collaborative work environment.
    • Conduct regular performance evaluations and provide constructive feedback.
    • Develop training programs to enhance team skills and knowledge.
  2. Route Optimization:
    • Liaising with the driver controller and driving team on a daily basis.
    • Collaborate with the planning team to enhance route efficiency.
    • Monitor and adjust routes to accommodate changes in demand or unexpected events.
    • Implement technology solutions to improve route planning and tracking.
  3. Driver Management:
    • Support the driver controller identifying problem routes / problem drivers.
    • Manage driver schedules to ensure operational efficiency in processing shipments.
    • Resolve issues and conflicts in a timely and effective manner.
  4. Quality Control:
    • Establish and maintain quality control measures for shipments.
    • Monitor and enforce adherence to standard operating procedures.
    • Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.
  5. Warehouse:
    • Oversee inventory levels and warehouse organization.
    • Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.
  6. Art Team, Remail and Customer Service:
    • Collaborate with the Art and customer service team to address client inquiries and concerns.
    • Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.
    • Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).
    • Ensure that remail is processed daily and dispatched daily according to schedule.
  7. Cost Management:
    • Monitor and control operational costs within budgetary constraints.
    • Identify cost-saving opportunities and implement efficiency measures.
    • Meet with courier and freight suppliers for service level and price negotiations.
  8. Compliance and Regulation:
    • Ensure compliance with transportation regulations and industry standards.
    • Keep abreast of changes in regulations and implement necessary adjustments.
    • Work closely with legal and regulatory affairs to mitigate risks.
  9. Reporting and Analysis:
    • Generate and analyse operational reports to track key performance indicators. (Delivery /transit times, operational errors, mis-deliveries etc)
    • Provide regular updates to senior management on operational performance.
    • Utilize data-driven insights to make informed decisions.
    • Report above to the Board of Directors

Skills Required:-

  • Proficient with Microsoft Suite
  • Excellent interpersonal skills and team player
  • Problem solving and critical thinking


  • Education to A level or equivalent as a minimum.
  • Proven experience in logistics and operations management.
  • Certified knowledge of import and export customs procedures and compliance.
  • Experience in liaising with relevant HMRC departments.
  • Certified knowledge of Dangerous Goods by Air, Sea and Road.
  • Forklift licence.

Hours: Monday - Friday 10.30 - 19.30

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert