An outstanding job opportunity has arisen for a committed Operations Manager in Norwich, Norfolk

Salary 60,000
Permanent full time role
Excellent PRP
Monthly Car Allowance

About the role
Due to our upcoming expansion in Norfolk, we are looking to strengthen our Operations team. We have ambitious plans for the future, including new acquisitions, and have an opening for an exceptional Operations Manager in the Norfolk area.

As an Operations Manager, you will be ensuring that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives. As well as, providing strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the client vision and values.


Reports to: Regional Operations Director/ Co-Chief Operating Officer

Key duties and responsibilities

• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the client vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

Skills and attributes

• Proven experience in managing operations in a care home or similar healthcare setting
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Ability to analyse data and make informed decisions to achieve business objectives
• Knowledge of best practices in quality care and environment for elderly residents
• Ability to work independently and collaboratively in a fast-paced environment
• Hold a full UK driving licence

Education and qualification

• NMC registered nurse with relevant post-registration experience, desirable but not essential.

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. The client will reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• The client will pay for your full DBS disclosure
• Excellent performance related bonus
• Monthly Car Allowance
• 25 days annual leave plus bank holidays entitlement

We do not currently offer any sponsorship opportunities for this role, if you are not a UK resident, you will need to be able to provide a valid right to work

For more information, please call Emma at LKA Recruitment, telephone (phone number removed) option 3.

Closing date 09/08/2024