Operations Manager required for a Care Home Provider in Norwich

Salary: GBP60,000 - GBP65,000 per annum

Bonus: PRP Bonus & Company Car Allowance

Due to our upcoming expansion in Norfolk, my client is looking to strengthen their Operations team. They have ambitious plans for the future, including new acquisitions, and have an opening for an exceptional Operations Manager in the Norfolk area.

As an Operations Manager, you will ensure that the care homes are compliant with regulatory requirements, deliver high-quality care and environments for residents, and achieve financial and business objectives. You will provide strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning their operations with my client's vision and values.

• Reports To: Regional Operations Director/Co-Chief Operating Officer

Key Duties and Responsibilities

• Provide effective leadership and management, including recruiting and training the appropriate people for key roles. Foster a positive and inclusive work culture that aligns with my client's vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas for improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and the regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

Skills and Attributes

• Proven experience in managing operations in a care home or similar healthcare setting.
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Ability to analyze data and make informed decisions to achieve business objectives.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast-paced environment.
• Hold a full UK driving licence.

Education and Qualification

• NMC registered nurse with relevant post-registration experience is desirable but not essential.

What Will You Gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

If you are passionate about making a difference and are dedicated to delivering exceptional care, we would love to hear from you. Apply now to join our growing team!

Ref AK819

Apply now to be considered