Responsibilities as our Assistant Operations Manager (Void & Planned Works)

• To manage and motivate the team of supervisors to deliver excellent customer focused services, resulting in high levels of customer satisfaction. To include responsibility for recruitment, training and performance management in accordance with our policies.
• To collect and monitor individual and team performance information to ensure targets are met.
• To carry out pre- and post-void inspections of properties to ensure value for money and high levels of quality is achieved.
• To ensure that operational ICT systems are updated in a timely manner across all staff, with all works recorded, completed/ closed and costed to enable accurate financial and performance reports.
• Monitoring and driving productivity in conjunction our materials suppliers to reduce unproductive time and to improve void turnaround times.
• To monitor sub-contractors ensuring completion of works within agreed standards and targets.
• To periodically carry out van stock audits and checks to equipment, examples include; steps and ladders.
• Monitoring and implementation of health and safety arrangements such as; auditing, inducting new staff, reviewing training requirements and risk assessments.
• To identify any D&M working in conjunction with internal colleagues and our partner.
• To ensure staff fully utilise any communications and other assigned ICT equipment.
• To work with the Customer Feedback team to investigate and respond to customer feedback as required and in line with our policies.
• To identify and implement or recommend service improvements and innovations.
• To represent us professionally in meetings and forums.
• To undertake flexible working patterns as required to provide effective, customer-focussed services.
• Taking part in the standby duty rota outside of normal office hours.
• Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained.
• Participate in projects to achieve the most effective services possible for the community, partners and the organisation.
• Assist in the monitoring and managing of the profit & loss for the Planned, voids and Aids and Adaptations work streams and ensure that the productivity and profit requirements are met.
• To provide cover as required for other operational areas of the business.
• To demonstrate our core values of working as one team, taking personal ownership, thinking commercially and being customer focused.

Remuneration:

The salary: The ideal candidate will join us on a full-time basis in return for a salary between 42,000 - 45,000 per annum. Exact salary will reflect your experience and skill set.

You will also receive other benefits including:

- Opportunity to earn a performance related cash bonus of up 15% of salary

- Pension scheme contributions set at 7% of salary

- Life Insurance cover at 4 x your annual salary

- Private healthcare

- 25 days a year holiday, plus bank holidays

Required knowledge and skills:

• Relevant or demonstrable equivalent work experience
• Full driving licence
• Management of a multi-disciplinary team including dispersed staff in the maintenance sector.
• Manging health and safety and welfare of operatives and sub-contractors.
• Experience of planning, commissioning, delivering and monitoring maintenance and improvements to void and occupied properties.
• Preparing specifications and managing contractors and controlling costs.
• Using data to improve services and productivity.
• Van audits and improving van stock on a trade basis.