Are you an experienced Operations Manager seeking an excellent opportunity within an expanding and busy Telford based business? If you enjoy all aspects of leading a team, client management and have a Legal or Insurance background please apply now! In return our client is offering an annual salary up to £30k per annum + bonus, the autonomy to make the role your own, excellent working hours and progression long term.
The Job Role:
- This is an all round Operations Manager position.
- Overseeing the daily running of a busy and expanding team including recruitment, disciplinaries, 1-1’s, appraisals, setting and monitoring KPI’s and training.
- Management of client claims from a senior perspective and supporting staff to reach their KPI’s.
- Dealing with any escalated issues.
- Ensuring that all customer claims are dealt with in a timely and professional manner.
- Dealing with any HR Issues.
- Creating and managing staff rotas, monitoring absences, holidays etc.
- Implementing policies and procedures relating to operational process.
- Being responsible for the office at all times and liaison with senior management regarding business strategies.
Experience / Requirements:
- A proven background with a Managerial role coupled with Legal or Insurance experience is ESSENTIAL.
- You MUST have RTA Experience.
- You MUST be able to use the Proclaim System.
- You MUST be able to manage a team effectively.
- A salary of £30k per annum + bonus.
- A Permanent position.
- Hours of work are Monday - Friday 9am - 5pm and 11am - 7pm 1 day per week.
- Excellent company benefits.
- Free parking and onsite facilities.