Operations Director

Lincoln, Lincolnshire
from £85k (dependent on experience), plus benefits!
18 May 2018
15 Jun 2018
Contract Type
Full Time

Salary: from £85k (dependent on experience), plus benefits!

Location: Lincoln, LN2

Type: Full-Time, Perm

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation!

Are you an inspirational leader with a hands-on approach, who is ready to take on a new challenge?

This is a great opportunity for a talented and ambitious Operations Director to join the leadership team for our Strategic Partnership with Lincolnshire County Council.

About the Role:

Reporting to the Strategic Partnerships Director (Hertfordshire, Peterborough and Lincolnshire), your role as Operations Director will be responsible for ensuring the delivery of efficient and effective services to our client. We are looking for a top flight Operations Director to lead and manage the day to day operations of the business and to execute strategy including implementing our ambitious transformation plans.

You will achieve this through your ability to quickly grasp a thorough and detailed understanding of each of the services, the needs of the client and Serco’s strategic priorities. Overall as a passionate operational leader, you will motivate and engage your teams to deliver an exceptional customer experience and to deliver change.

About You:

If you are an experienced Operations Director, who can evidence successful motivational leadership and change management of large multi-discipline service teams, ideally within the within the public sector, we want to hear from you!

Your experience of working in a commercial environment and ability to demonstrate successful management and control of large budgets, and delivery of KPI’s will be vital. You will also have the ability to assimilate information and analyse situations in order to solve complex problems with ease!

Naturally you will have exceptional communication skills and be an influential and persuasive leader who has a successful track record of developing long lasting relationships with key senior stakeholders.


Our success is a reflection of our people and that is why it’s important that we reward our employees, to say thank you for the commitment to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits to help employees do more with their money.

With this role you will be provided with a competitive salary, company car (or cash allowance), bonus up to a max of 20%, 25 days annual leave plus bank holidays, a competitive pension scheme (matched up to 6%), training & development opportunities, and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more!

What to do next…..

If you are interested in applying for this rare opportunity to join our, high-performing, friendly and supportive leadership team; where you will benefit from a wealth of knowledge and expertise, then please apply now and upload an up to date copy of your CV and cover letter!

About Us: Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. Serco works in a strategic partnership with Lincolnshire County Council to transform the quality of services for the citizens of Lincolnshire. Under this partnership, Serco is responsible for the delivery of a wide range of customer-facing and back-office functions including finance, HR and ICT and customer services operations. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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