Portfolio Manager

Location: Peterborough
Salary: GBP27,000 per annum, OTE GBP30,000
Reports To: Leasing Services Team Leader / Onsite Building Manager

Role Summary:

We are looking for a driven Leasing Services Portfolio Manager to join our client s team in Peterborough. In this role, you'll be responsible for managing and enhancing a residential portfolio, ensuring top-notch performance, compliance, and customer satisfaction. You'll collaborate closely with clients, tenants, and contractors to ensure that all activities adhere to service level agreements and industry standards.

Key Responsibilities:

• Oversee the lettings process, working with local and specialist teams to minimise vacancies.
• Ensure compliance with health and safety regulations across the portfolio.
• Regularly evaluate and improve the performance of your assigned portfolio.
• Participate in corporate client meetings to discuss lettings strategies and report on vacant properties.
• Act as the primary point of contact for clients.
• Conduct regular property visits to all units within your portfolio.
• Manage repairs and maintenance, ensuring service levels are consistently met (through the Tenant Services team).
• Source and manage local sub-agents to achieve the best results.
• Ensure all required documentation is signed and returned by sub-agents.
• Address tenant queries and complaints promptly and professionally.
• Prepare and submit detailed weekly, monthly, and quarterly reports.
• Oversee budgeting and ensure all processes and procedures are up to date.
• Work closely with other teams and departments to ensure high levels of efficiency.

Experience & Skills Required:

• Experience in residential lettings or asset management.
• Strong IT skills and technical literacy.
• Excellent organizational, prioritization, and time management abilities.
• High attention to detail and strong communication skills.
• Ability to build and maintain strong client and team relationships.
• High energy, enthusiasm, and a commitment to self-improvement and team success.

Please only apply if you have the correct experience