Customer Operations Manager

Virgin Media
Birmingham, West Midlands
Competitive Salary Offered
22 Jun 2018
15 Jul 2018
Job Function
Contract Type
Full Time

Customer Operations Manager

Birmingham & Manchester

Competitive salary + 15% bonus & Fantastic benefits.

This is an exciting time to join Virgin Media as Customer Operations Manager as you will be responsible for the day to day customer care activities within the centre leading multiple teams towards achieving quantitative and qualitative performance targets.

Key Accountabilities

  • Implements and manages the agreed customer care strategy for the Centre
  • Provides leadership and direction to multiple teams through direct reports
  • Anticipates trends and developments in the external environment and

recommends innovative and creative solutions to customer management

issues to the Head of Centre

  • Identifies and pursues opportunities to maximise customer value and

revenue generation through promoting a proactive approach to cross-selling

and up-selling

  • Makes effective use of budget and other available resources
  • Identifies customer impacting issues and challenges in existing working

practices, recommending new or revised best practice processes or

solutions to the business

  • Highlights any significant business risks or identified fraudulent activity to the

Head of Centre

Typical Knowledge, Experience And Skills

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options."

Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products ad Virgin brands!

Come and be a part of something special. Join us!