Job Title: Operations Manager
Location: Manchester City Centre (with travel to client sites)
Salary: 35,000 - 40,000 per annum
Hours: Monday - Friday, 37.5 hours per week / Occasional weekends and evening may be required
Duration: 12 Months Fixed Term Contract

Search Manchester are proud to be partnering with a well-established cleaning and security provider with a strong reputation for delivering high-quality services. This client is looking for support on a 12 month fixed term contract. They are seeking a motivated and experienced people focused Operations Manager to manage a multi-million-pound portfolio of existing clients, ensuring service excellence across a variety of sites.

If you are an organised, client-focused professional looking to take on a busy but rewarding role, we'd love to hear from you!

Key Responsibilities:

• Manage an existing client base, conducting site audits to ensure service standards are met.
• Identify opportunities to grow accounts through upselling and promoting additional services.
• Review and report on KPI performance and targets for each client.
• Ensure all client sites are maintained to a high standard, managing any operational issues.
• Oversee resource planning by managing staff rotas to ensure appropriate coverage.
• Order uniforms, consumables, and other necessary materials to support site operations.
• Raise purchase orders (POs) for client accounts and monitor budgets.
• Travel to client sites as required, ensuring a hands-on approach to account management (access to a company car provided).

About You:

• Proven experience in account management, ideally within the cleaning, facilities, or service sectors.
• Strong organisational skills with the ability to multitask and manage multiple sites effectively.
• Excellent communication and interpersonal skills to build strong client relationships.
• Commercially aware with the ability to identify and act on upselling opportunities.
• Confident in reviewing KPIs and targets to ensure clients' expectations are met.
• Proficient in resource planning, rota management, and ordering supplies.
• Full UK driving licence and willingness to travel to various client sites.

Benefits:

• Company car provided for site visits
• Life Assurance
• Income Protection
• Cycle 2 Work Scheme
• Perk Box membership
• Pension contributions
• Employee Assistance Program
  
  

How to Apply:

If you are a proactive, client-driven professional with experience managing key accounts and are looking for an exciting opportunity, please submit your CV to Search Manchester.

This is an excellent opportunity to work with a leading cleaning provider, managing a diverse and high-value client portfolio while enjoying a strong benefits package.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age