Key Objectives/ Deliverables

• Leads delivery of projects into customer in agreed timelines and to budget.
• Develops and grows business opportunities and solutions to customer.
• Owner for accountability and deliveries and customer expectations, vertical owner
• Responsible for adherence to the budgets and profitability
• Customer satisfaction and interfacing with customers for escalations, and project related issues
• Monitoring of KPI and SLA, and to give support at governance meetings with the customer.
• Responsible for KPI of Assistant Project Managers and Project Coordinators
• Manage resource utilization
• Identify opportunities and gaps with the Programme manager to develop the skills matrix and resources platforms
• Field force monitoring.
• Financial and commercial accountabilities
• Full P&L accountability, including RFQ estimation and project planning.
• Cross utilisation of skills and resources
• Daily, Weekly, Monthly reporting and analysis
• Planning and forecasts
• Skills identification and development
• Support in recruit and development of engineers and build a strong, competent team.

Person Specifications

• Must have a demonstrated background in UK Telecommunications Network Service Management and have managed large operational contracts working to agreed performance levels.
• It is essential that they can communicate well on both paper and at ease in face-to-face situations.
• Demonstrate ability to prioritise tasks and deliver under pressure.
• Strong fault finding and problem-solving skills.
• Proven P&L success
• Proven network in the UK Telecoms sector
• Professional and able to work harmoniously within and between teams.
• Flexible and willing to take on new tasks and challenges.
• Minimum 15 or equivalent recognised telecoms qualifications or 10plus years relevant related experience of the UK Industry
• Advanced office administration skills, Microsoft Word, Excel, Access and Outlook