Operations Manager
West London
Repairs, Voids, FRA and EICRs
80k + Package

The Role:
As an Operations Manager, you will be the operational lead for a Joint Venture contract between a Housing Association and Main Contractor delivering repairs, voids and planned works within a stock size of 39,000 homes.

The role is based in Ealing, the properties they maintain within this contract cover a large geographical area and span the M4 corridor, Hampshire area and across London. You will be responsible for at least 5 direct line reports with an overall team in excess of 200 employees.

Responsible for delivering repairs, voids, and planned works to ensure seamless co-ordination and efficient operation of all departments.

Key Responsibilities:

• Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes
• Collaborate with the management team to align administrative and financial processes with operational goals and objectives
• Ensure compliance with company policies and procedures
• Analyse data and provide insights and recommendations to support decision making
• Foster a positive and collaborative working environment, promoting professional growth and development among team members
• Lead and manage a team, providing guidance, support and development opportunities
• Foster a collaborative and high performance culture, promoting accountability and continuous improvement
• Ensure administrative processes are efficient, compliant and supportive of operational objectives
• Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example.
• Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
• Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
• Review, monitor and control Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs
• Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades

Experience:

• Proven experience in the above duties
• A minimum of 3 years experience in managerial role within the social housing sector to include local authorities and property services
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines

Operations Manager
West London
Repairs, Voids, FRA and EICRs
80k + Package