Xoserve works at the heart of a complex gas industry and through our new strategy, we aim to radically simplify the energy market by maintaining and leveraging industry assets for the benefit of all. We handle data, huge amounts of data. In fact, we’re the custodians of data and key business processes used by the whole of the UK gas industry – including operating the system that allows consumers to change their gas supplier. That system stores data for all 23 million gas meter points in the country, and, along with our talented people ensures all market participants are invoiced correctly and that the gas market balances every day.
In December 2018, following significant backing from the market, we are hoping to make our final submission to become the utilities industry’s new Central Switching Service (CSS) provider. If we are successful, we will extend our valuable people and technology assets to support the electricity side of the utilities market; and we will scale our business over the next two years in response to this challenge.
Our bid to become the CSS is just one aspect of our journey to make a significant contribution to radically simplifying the energy market. We believe that the value of our data is yet to be realised and that if our customers, innovators and consumers could self-serve and run their own analytics and applications on our data-sets, we will unlock unlimited future value.
All of this makes for a vibrant company at a very exciting time; we are at the heart of a market that needs to change and we believe we will have the people and technology to unlock this transformation. We are in every sense the right company, in the right place at the right time – we just need to execute our industry changing strategy by adding to our great team.
Reporting to the Senior , the Project Manager will be responsible for managing projects and teams under specialist programmes of work through the entire project life cycle. This will involve the management of suppliers and stakeholders across multiple locations, working collaboratively to ensure outstanding delivery.
Manage the successful delivery of multiple projects across dedicated programmes of work in line with agreed project objectives.
Manage a project team establishing clear ownership of project tasks and ensure that the necessary tools and resources are available to the team.
Build and develop high performing teams through the provision of regular and ongoing development, coaching and feedback.
Build, facilitate and maintain strong internal and external stakeholder relationships as a means of understanding stakeholder requirements. Identify, develop and deliver solutions to meet those
Accountable for the governance of projects within remit to ensure effective and efficient delivery of project objectives.
Ensure the coordination of project/programme deliverables identifying, monitoring and managing risks and issues are resolved in a timely manner and the appropriate corrective actions are implemented.
Does this sound like you?
We are a platform company – connecting the demand and supply sides of a market, much like Airbnb and Uber. With this in mind, we need people who are comfortable and excited about operating in the middle of a two sided business model. You will be adept at weighing up the often disparate needs of our customers on either side and take great pride in how we connect them to each other via seamless processes which are highly automated and digital first.
We are aspire to be a customer centric organisation and we want people who think outside-in and can put themselves inside our customer’s shoes, creating a culture that thinks the way our customers think, communicates with our customers in their language, and is hungry for customer insight at all levels. You will build strategic and trusted relationships with our customers, and use this insight to drive a significant step change across the business by creating the conditions that enable the organisation to work together to provide experiences that delight our customers.
You will be data driven and analytically curious. You will want to know for sure whether we are providing value to our customers, and how we can strive to provide even more by leveraging data and industry assets. You will measure everything, apply deep analytical thinking to the results and use this insight to continuously improve and refine what we do. You will not rest until our customers describe their experience of us as best in the market.
You will be as comfortable with technology and proposition development as you are with relationship management. You recognise that you cannot deliver a digital first strategy without being technology savvy and managing technology change; you will ensure that everything we deliver is seen as successful by each of our customers and that we constantly strive to align our delivery approaches to customer’s needs.
Demonstrated expertise and a demonstrable track record of applying project management/planning techniques in an environment subject to considerable uncertainty, ambiguity and change.
Knowledge, understanding and practical experience of building and maintaining supplier relationships including direct, third party and off shore.
Preferably hold a recognised project management qualification e.g. Prince 2 or Managing Successful Programmes (MSP).
Xoserve Has Adopted Franklin Covey’s 7 Habits As Our Core Behaviours That We Want Each One Of Our People To Demonstrate
Be Proactive - Good Customer Service requires action and good service requires initiative. Both require you taking responsibility for your actions.
Begin with the end in mind - Start with a clear destination in mind to ensure the steps you are taking are in the right direction. Great customer experience requires planning, direction and a shared goal
Put First Things First - Have the discipline to prioritise your day-to-day actions based on what is most important, not what is most urgent. A fantastic customer experience is focussed on putting the actions that mean the most to our customers, first
Think Win-Win - Value and respect people by understanding a "win" for all is ultimately a better long-term resolution. Included in the overall goal is being able to fulfil the needs of the customer
Seek first to understand, then to be understood - Seek to deeply understand through empathic listening. A great customer experience is understanding of the needs, wants and problems of customers to really add value where and when it matters
Synergise - Combine the strengths of people through positive teamwork, so as to achieve goals that no one could have done alone. Exceptional customer experience is showing we are willing to explore new ways of working via the synergy of purpose, shared goals and insights
Sharpen the Saw - Surrounds all of the other habits and makes each one possible by preserving and enhancing your greatest asset – yourself. In order to be effectively customer-centric, we need to ensure we are recharged and able to achieve the right outcomes for our customers
Xoserve Core Requirements
Xoserve prides itself in creating a positive and productive working environment, where all employees can contribute and develop. To enable this, we all commit to:
- Work in a courteous and professional manner at all times.
- Maintain a focus on the customer always.
- Be flexible in our working hours where business needs require this.
- Undertake our duties and responsibilities in an inclusive and ethical manner, upholding the values of Xoserve.
Xoserve is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, ancestry, place of origin, creed, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. We promise that your opportunity for employment with us depends solely on your qualifications.