Project and Delivery Manager
CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
About the role
This role is based within the National Customer Service Centre (NCSC) which supports both internal and external customer services. NCSC responds to contact from service users, the public and providers of services. We also carry out administrative support to colleagues across CQC. Our Customers are diverse and their needs vary greatly. NCSC’s primary aim is the positive experience of our customers.
As a Project and Delivery Manager you will be working within the Performance Enabling department who provide project and change expertise and play a pivotal role alongside the operational teams in making change work. Working alongside three Project and Delivery Managers and our Project Support Officer you will report to a Change Manager.
You will be responsible for the planning and implementation of specified projects, facilitating the definition of project scope, goals and deliverables. Projects can be wide ranging from internal improvement initiatives to being part of CQC’s strategic programme of change.
As an experienced Project and Delivery Manager you will already possess practical experience of managing and delivering small to medium sized projects and directing project teams including both change experts and business stakeholders. You should have a strong understanding of project planning processes, techniques and methodologies with qualifications in a recognised project methodology. You will ideally have experience in a contact or service centre environment.
Other skills and requirements include strong communication skills (verbal and written) with the ability to adapt approach to suit the audience and good time management skills. Extensive and proven stakeholder management and risk management skills are also essential.
For further information about the role please see job description attached.
Closing Date: 3rd March 2019 at 11.45pm
Interview Date: TBC