A leading venue in Surrey is looking for an experienced and motivated Operations Manager to join the team. This role is ideal for someone with a hands-on approach who enjoys managing diverse aspects of hospitality operations, including event spaces, guest accommodation, and on-site facilities.

Key Responsibilities:

• Oversee daily hotel operations, including front office, F&B, and events.
• Manage cost controls and health & safety compliance.
• Maintain brand and service standards to ensure an exceptional guest experience.
• Handle guest issues and complaints with discretion.
• Support and coordinate with all departments as needed.

Requirements:

• Previous hotel management experience at Head of Department level or above.
• Strong leadership skills with a focus on staff training and development.
• Proven experience managing large events such as weddings and conferences.
• Familiarity with Opera and Micros systems is an advantage but not essential.

This is a full-time position, with a schedule that includes shift work, late nights, weekends, and public holidays. The role offers a competitive salary and benefits package, including employee discounts, on-site parking, and access to the gym.

If you re an experienced operations manager looking for an exciting role in a premium venue, we d love to hear from you!

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