Responsive Repairs Senior Operations Manager

Location: Eastleigh, Hampshire
Salary: 72,000 per annum
Contract Type: Permanent

Are you a dynamic leader with a proven track record in property maintenance and repairs? Our Housing Association client is seeking a highly skilled professional to oversee the delivery of responsive and complex property repairs across their extensive housing portfolio.

This is a pivotal role, managing a 9 million budget while driving a culture of performance excellence and customer satisfaction. Based in Eastleigh, this permanent position offers the opportunity to make a meaningful impact within a forward-thinking organization.

• Budget Oversight: Manage an annual budget of approximately 9 million, ensuring effective forecasting, reconciliation, and value for money in partnership with finance and operational teams.
• Operational Leadership: Lead the delivery of responsive repairs across the region, optimizing resources to meet and exceed operational performance metrics.
• Customer Excellence: Embed a customer-first culture, handling escalated complaints, analyzing feedback, and delivering improvements to enhance resident satisfaction.
• Compliance & Safety: Ensure adherence to all relevant property and safety legislation, maintaining compliance with policies, best practices, and industry standards.
• Strategic Collaboration: Build and maintain strong working relationships with internal teams, contractors, and resident panels to support strategic objectives.
• Team Development: Inspire and mentor a high-performing, mobile workforce, ensuring optimal productivity and efficiency.
• Out-of-Hours Coordination: Support the out-of-hours service as part of a rota, acting as a key point of escalation when required.

To excel in this role, you will demonstrate:

• Leadership Experience: Significant experience managing diverse teams and delivering high-volume, cost-effective repairs services across a broad geographic area.
• Technical Expertise: A higher-level qualification in construction or a related field and a strong working knowledge of health and safety regulations (e.g., IOSH or NEBOSH certification).
• Customer Focus: A proven ability to enhance customer satisfaction through effective problem-solving and process improvements.
• Commercial Acumen: Strong budget management experience and an ability to use system data to inform strategic decision-making.
• Continuous Improvement: A commitment to developing innovative solutions and driving operational excellence.
• Housing Sector Knowledge: Experience or qualifications in Housing Management (e.g., CIH Level 4) are desirable but not essential.

• Competitive salary of 72,000 per annum.
• A permanent position with a reputable Housing Association.
• A key leadership role with opportunities for professional growth.

If interested or require further information, please feel free to get in touch on (phone number removed) or via email at (url removed)