Operations Manager Full Time Office Based 40 hours per week - Mon-Fri 8am-5pm GBP45,000 + Bonus

Job Details
You will be responsible for the overall performance relating to service, repairs and maintenance of the business. You will ensure a high level of customer satisfaction and retention, with a keen focus on increasing revenues and reducing costs.
What will your role look like?
Consistently deliver high levels of customer service in line with the 5-Star Customer Promise, while managing daily activities of the service, repairs, maintenance team, and handling complaints.

Effectively manage and monitor the department's P&L, complete billing, and maximise gross profitability of all services

Produce accurate reports to track completed works, meet deadlines, and evaluate revenue and costs

Manage all service contracts in line with SLA requirements

Participate in pricing parts, labour, and other charges, ensuring policies and procedures are up-to-date

Assist with PPMs (Planned Preventative Maintenance) and accreditations

Manage customer complaints and QHSE (Quality, Health, Safety, and Environment) processes

Full Time Office Based 40 hours per week - Mon-Fri 8am-5pm GBP45,000 + Bonues (Up to 15%)

What can you expect in return?

20 per year (increasing annually to a maximum of 25 days after 5 years) plus Bank holidays

Comprehensive health insurance (on completion of probationary period)

Company laptop and mobile phone

Statutory Pension (on completion of probationary period)

What to do now?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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