The Marketing Store is a consumer engagement agency that believes in the power of experience to build brands. Experience is any valuable interaction between a brand and consumer, and it’s the currency of 21st century marketing; consumers are placing greater value on it, technology provides brands with greater opportunity to deliver, and it’s the key to unlocking huge growth.

Our core skill is therefore transforming brands, products and services into experiences. To leave lasting impressions and influence future purchasing decisions.

We do this through our expertise in the sharing of experience and the science of experience. Yet none of this can be achieved without our investment in people and culture. We’re committed to breaking down silos to create more efficient and better-connected working processes. That’s why we are a people-first agency, built to serve consumer-first brands.

WHAT ARE OUR PEOPLE LIKE?

Our agency is home to creative problem solvers. Those who overcome any obstacle to successfully put consumer-first ideas, products and technologies into market.

People who wear their talent lightly. Willing to be part of a close community that pushes them to be better.

Because our goal is to bring people and brands closer together. Closer insights, closer connections and closer collaboration breed better, more effective work. It’s this dedication to getting closer that drives us to go further.

WHY WE THINK YOU WILL LOVE THIS ROLE

As a business we ambassador an agile mindset and are obsessed with continuous improvement and learning opportunities; as such we are looking for Senior Digital Project Manager. We are looking at you as the delivery lead to build positive relationships with our clients and suppliers during the delivery of key projects for the business. You will keep clients updated on all aspects of the project, whilst articulating their business challenge and working with the team internally to develop and define the TMS creative solution. You will be a digital native. You are passionate about customer experience across all touchpoints - online and offline.

Come here to experience. To experiment. To make mistakes. To challenge your own limits.

Responsibilities

WHAT YOU WILL BRING TO THE AGENCY

We are keen to hear how you develop client relationships and how you go about fostering this during the project delivery. We also want to hear how you communicate and work under tight deadlines and garner trust internally within the agency and how this translates externally for the clients you have worked with.

Digging deeper on the details

General Competencies:

Experienced in the delivery of a full range of projects, especially experience of complex web builds with high traffic volumes and native mobile app builds.

Experience of load/stress and penetration/security testing, together with thorough cross-platform quality assurance, WCAG 2.1 AA accessibility standards compliance and user acceptance testing.

Experience of both waterfall and agile project management methodologies and has an understanding of how these can be implemented within an agency environment.

Highly skilled at project cost estimations, scoping, project reconciliations and identifying solutions for out-of-scopes requirements.

Highly skilled at resource management, project planning, and experience using Azure and other cloud-based collaboration tools.

Ability to make sound commercial and financial decisions, quickly understand problems, propose solutions and prevent issues before they arise.

A team-player, a great collaborator who is eager to provide insight and receive feedback.

Foster positive relationships with our clients, partners and third-party suppliers.

Work closely with different disciplines: strategy, UX, data, testers, creatives, designers, artworkers, retouchers and the client services teams to deliver value cost effectively.

Ensure all project output has gone through thorough quality checks before it is presented to the client or handed over to third parties.

Maintain the project status and ensure its accuracy on a weekly basis.

Work closely with the Resource Manager to secure and confirm resource, always anticipating future resource requirements.

Has experience delivery omnichannel campaign activation (digital and print).

Line Management:

Provide leadership, coaching and mentoring to members of the delivery team.

Conduct weekly one-to-one meetings and bigger picture conversations with direct line reports, to provide support and guidance and facilitate career development conversations.

Project Risks and Issues Management:

Excellent ability to identify and deal with project risks and issues.

Develops mitigation plans and contingencies to prevent or deal with risks and issues.

Proactive and solution orientated, pre-empts and addresses risks before they materialise.

Resolves escalated issues from their team members quickly and effectively.

Escalates project issues to the Programme Manager as appropriate with recommended solution options.

Continuous Improvement:

Identify inefficiencies in the workflow process and proactively design improvements, whilst collaborating with the Programme Manager, in order to maximise profitability whilst delivering value for our clients.

Champion the agency process, acting as the process guardian.

 

Desired Skills & Experience

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

Sharp business acumen and commercial understanding.

Proven experience within an integrated agency environment in a similar role.

Excellent knowledge across all areas of digital and print asset creative process.

Functional knowledge in at least one of the following disciplines: project management, product development and innovation management.

Experience using one or more of the following methodologies would be ideal e.g. Agile, Scrum, Lean, PRINCE2 AgilePM, DSDM.

Behaviours

Someone who is curious, flexible and agile.

A continuous-learning mindset, always looking for ways to develop and refine existing structures in place.

Excellent analytical and problem-solving skills.

Proactive and solutions-oriented, someone who pre-empts and addresses risks before they materialise.

 

Benefits

THOSE EXTRA PERKS!

‘Your Hours’ – flexible working for all around a core hours structure

22 days’ holiday standard (increases year on year with service)

An additional three days for the Christmas period

Your birthday off and £50 cash on us!

Company pension matched up to 3% contribution

Private Health Cover with AXA PPP (for you)

Dental cover with Denplan (for you)

Annual Discretionary Performance Bonus

Childcare Vouchers

‘Bike to Work’ scheme

Life Assurance at four times your annual salary

Employee Assistance Programme

Referral bonus for new hires

Long Service Bonus at 5, 10, 15 years

Socials and sports teams

Beer-fridge Fridays and regular socials