Project Manager

Recruiter
BT
Location
London (Central), London (Greater)
Salary
£20,000 to 30,000 p/a
Posted
05 Jun 2019
Closes
05 Jul 2019
Sector
Other
Job Function
Project Manager
Contract Type
Permanent
Hours
Full Time

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters:

As a role holder, you will manage a project and a team of resources to deliver transformational change (people, process and systems) initiatives/programmes across SD to realise our strategy and meet key business objectives.

The role will need to ensure that change is governed through build and deployment stages to ensure programme and key sign off criteria success to meet SD goals. 
The project manager will need to ensure the team realise business benefits including cost efficiencies, service, performance improvements and transform operational capability–this leads to a better customer experience and ensures we meet regulatory commitments (MSL’s and other regulatory measures). 

What you'll be doing:

Design:

•Responsible for the translation of business cases/solutions into actionable delivery plan, ensuring collaboration with the discovery arm between design and build to secure successful business case sign off.  
•Managing the team and engaging at Principal (director when appropriate) level to sign off delivery roadmap. 

Build and Implementation:

•Accountable for the sign off against key success criteria (e.g. KPI, SLA, etc) and ensuring the projects are successful.    
•Responsible for robust deployment plans, considering wider SD and external factors, to ensure successful rollout of the change, across large proportions of the SD workforce. 
•Support engagement at Director level to ensure benefit sign off, delivery support and conflict/risk resolution resulting in the successful delivery of programmes. 
•Managing stakeholders (internal and external) on in-flight programmes, to ensure buy in and mitigating impact to operational performance.  
•Responsible for the project’s risk management, delivering to time, budget and quality. 
•Responsible for all content/collateral for deployment and liaising with L&D to design training, build and deploy briefings and other upskilling e.g. TM’s, OM’s and SOM’s to ensure rollout success.

Deployment and sustainability:

•Meets the change deployment principles and hands over sustainability through engagement and partnership working with operational, customer and partners change teams.  
•Understanding of change governance and the ability to direct a team to deliver change across a large organisation. 
•Principal level stakeholder management (internal and external) and occasionally Director level.
•Strong analytical capability, commercial and financial acumen.  
•Understanding of current business, commercial and industry objectives and trends.
•Understanding of Openreach product portfolio and competitor product offerings .
•Stakeholder management; able to build and maintain a range of senior stakeholder relationships and influence stakeholders to support change agenda.   
•Ability to communicate complex problems/solutions in an articulate manner, using data to support your argument and influence stakeholders. 
•Understanding of existing regulatory framework, including regulatory finance and implications for P&L. 
•Capable of dealing with ambiguity and translating into business requirements. 
•Providing guidance to operational change teams to ensure change lands successfully and is sustainable.  
•Working closely with the Portfolio team to ensure a consistent way to governance and way of working across SD for change/transformation initiatives.  
•Conducts post implementation reviews where requested.

We'll also need to see these on your CV.

•Experiencing and managing change (delivery) programmes in a fast-paced environment including: cultural, system, process and people impact.
•Understanding of change governance and the ability to direct a team to deliver change across a large organisation.    
•Principal level stakeholder management (internal and external) and occasionally Director level. 
•Strong analytical capability, commercial and financial acumen.
• Understanding of current business, commercial and industry objectives and trends. 
•Understanding of Openreach product portfolio and competitor product offerings.  
•Stakeholder management; able to build and maintain a range of senior stakeholder. relationships and influence stakeholders to support change agenda. 
•Ability to communicate complex problems/solutions in an articulate manner, using data to support your argument and influence stakeholders.
•Understanding of existing regulatory framework, including regulatory finance and implications for P&L.
•Capable of dealing with ambiguity and translating into business requirements.
•Strong communications skills.
•Experiencing in managing matrix teams.
•Experience of operations.
•Strong knowledge of the Openreach network delivery process, end to end systems and products.

Why choose us?
Openreach provides the capability for over 500 Communications Providers to provide service, broadband and data services to consumers and businesses across the UK. Our network covers 30 million customers and 8 million broadband lines from approximately 5,500 local exchanges. Openreach is at the heart of Britain’s drive to be a world leader in the internet economy. Broadband connections have become a necessity to customers at home and at work and the demands of our infrastructure reflect that importance. Through us, millions of individuals connect to friends and family and have a wealth of information and entertainment at their fingertips. For small local businesses, right through to large multinationals, we help companies to work better and compete effectively in global markets. We are also the backbone for essential public services to be delivered and help national and regional economies grow. Having a fast internet connection has never been more important.

When we get it right we change people’s lives; having empathy with customers whether at home or in the office will help us deliver our priorities and also enable us to play our part in supporting BT’s overall purpose, to use the power of communications to make a better world.

We need leaders who will size the growth opportunity on offer, to transform the cost base and the way in which we operate to ensure slicker delivery, faster throughput of work on our contracts, a more reliable and predictable delivery on time and a better customer experience for our customers and their customers. 

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

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