Are you already leading a team, driving performance, and shaping property repairs? If So Moxie is looking for Senior Operations Manager to take charge of delivering day-to-day repairs and larger, complex projects across our clients housing stock, managing a budget of around 10 million.

You'll play a key role in creating a customer-focused culture that drives exceptional results while ensuring efficiency, compliance, and value for money. Your leadership will guide the team to exceed targets, resolve complex issues, and ensure top-notch repairs service for residents and tenants.

What you get:

• Salary 70,000 +
• 36 days holiday
• Flexible holiday options - buy or sell days to suit your needs
• Up to double-figure employer pension contributions.
• Access to an Employee Assistance Program (because your health matters).
• Enhanced sick pay for peace of mind.
• Free life assurance worth 5x your salary.
• Top-notch training and personal development opportunities.

What You'll Do:

• Lead a 10m Responsive repairs budget
• Oversee responsive repairs across a designated area, ensuring all performance targets are hit or exceeded.
• Foster a high-performing, customer-centric culture that enhances satisfaction and meets organisational goals.
• Take charge of escalating and resolving customer complaints,
• always aiming for a positive outcome
• Build strong relationships with direct reports ( x6 Trade Supervisors), stakeholders across the wider team directorates, and resident panels.
• Manage trade staff up to 100 strong, across a wide area within Hampshire, Dorset and East Sussex, west London.
• Ensuring the team is well-balanced, effective, and meets productivity goals.
• Oversee works delivered by contractors, ensuring they meet standards for both performance and financial targets.

What you'll Need:

• Proven track record within Social Housing Repairs management with the ability to lead, inspire, and mentor a diverse team across Social Housing repairs.
• A higher-level qualification in a construction-related field, plus Health & Safety qualifications.
• Significant experience managing budgets and driving financial performance.
• Expertise in overseeing a large workforce (100 Strong) across a broad geographic area to deliver high-volume repairs efficiently.
• Strong awareness of business dynamics and the ability to use data to inform decisions.
• Proficiency with repair management systems and the ability to plan and manage tasks for a large team.
• Ability to diagnose complex issues and implement solutions that drive continuous improvement.

If you're ready to take the next step and make a real impact, managing a diverse workforce within responsive repairs, then Moxie People want to hear from you. Please send your CV