C Space is a pioneering strategy, insight and innovation consultancy with offices in Boston, London, Shanghai, New York and San Francisco. For almost 15 years we’ve led the way in digital & live customer collaboration / co-creation: bringing customers, brands and experts together to invent the future.

Today our promise to our clients is to deliver ‘Customer Inspired Growth’. In reality we do this through:

• 21^st Century (qualitative) insight – from psychodrawing to ethnography to behavioural science.
• Online customer and employee engagement – using digital communities 24/7 to connect.
• Expert crowdsourcing – connecting the creative hive mind to supercharge ideas.
• Co-creation & innovation – to solve brand, product and service challenges.
• Storytelling & immersion – taking our clients on a journey and helping them experience.
• Creative services - activation, design, film and animation…making everything come alive. 

We are passionate about our people and proud of our culture.  We have launched six ‘behaviours’ to ensure that we are delivering fantastic work, continuing to learn and develop and building a high performance culture which creates opportunities for those who work here:

• I’ve got this: taking responsibility, doing what we say we will.
• Only accept awesome: delivering high quality work that we are proud of and has impact.
• Show the love: celebrating successes & ensuring everyone has a voice.
• Do what scares you: challenging ourselves, taking risks and learning more.
• Tell it like it is: being honest and freeing ourselves from "office politics" and "hidden agendas”
• Open up and listen: Listening first and fully before we respond or react

 About the role

Much of the work C Space does is based on the work we do online and offline with our consumers.  This is conducted using various methodologies; private online communities of segmented consumers, hosted on our own platform, workshops, focus groups, teledepths etc.  Our Consultants set and moderate activities, discussions and other stimulus, analysing the feedback and output to deliver actionable insights and recommendations, based on the consumer, enabling our clients to listen to, and co-create with, their customers in an ongoing, iterative way, as they tackle  different business challenges.

The Project Manager position  (‘CORE’ stands for ‘Community Operations and Recruitment Excellence’) sits within the team that manages the setup and project management of our partnership and propositions work ensuring we engage with the right consumers in the right way to execute and run successful studies where high quality work is delivered.  In this role you will be key to the successful setup and management of projects and/or communities. You will work closely with other members of the CORE team and with the Consultancy teams who are liaising directly with our clients to manage successful consumer attraction and involvement. 

As a Project Manager, your responsibilities will include:

• Managing the entire project including the consumer relationship to a high standard in line with objectives (e.g. exemplary recruitment questionnaire design, clear instructions to suppliers and/or programming team, and error-free handling of data and client lists (where applicable)
• Ensuring that incentives are processed by the whole team (on time and without mistakes)
• Initiating and running recruitment for all your projects/communities and independently setting up and attending kick off meetings for existing and new clients
• Being a costing expert. Interpret and interrogate briefs when scoping work. Sharing successes and failures beyond your team ensuring others learn from them. You demonstrate deeper recruitment analysis (e.g. builds; interpretation of F2F recruitment updates, etc.). Help to drive efficiencies in the CORE team
• Troubleshooting technology/fieldwork related issues and keep up to date with changes in the technology/fieldwork landscape including social media developments that affect us, sharing this with others in the business
• Supporting C Space colleagues with GDPR requests and have high integrity for consumer data protection
• Guaranteeing the consumer experience with C Space is of a high quality across different methodologies used in London
• Working collaboratively with the rest of the CORE team and with our global development team to continuously improve our processes and systems (where applicable)
• Sharing knowledge with the broader London team about CORE-related services, and playing a part in training new team-members in our systems.

 Who you are

What matters most is your attitude.  You are a self-motivated person who is service-oriented, has experience working with customers and loves to solve problems and assist people.  You are highly organised and enjoy all the twists and turns involved in managing projects in a fast-moving business.  You have strong attention to detail when it comes to creating and checking documents, and are also comfortable working in Excel.

You work well within a face paced, young and ambitious team. You are an excellent communicator, with the confidence and gravitas to act as a true partner and advisor to our consultants (of all levels) and their clients.  You like the idea of working in an environment where you can develop your own systems and processes to ensure that our live projects run like clockwork, where stakeholders needs are always met in terms of quality, cost and speed that consumers are recruited.

You remain calm and professional at all times, and can work enthusiastically with colleagues to solve problems as they arise.  You are a real doer and team player.

You’re viewed as an expert when it comes to community or project management and advocate and drive improvements across the business. You coach and up-skill others in your craft across the business.

Skills required

• Work experience within an office/professional services setting - ideally with a background in customer service.
• Well organized and able to juggle priorities.
• Ability to troubleshoot queries for customers with ease.
• Good written and verbal communication skills.
• Good working knowledge in Excel.
• Able to work independently and handle numerous requests.
• Team player, who can build relationships with colleagues of all levels.

Salary & Benefits

Alongside a competitive starting salary and bonus structure we offer a comprehensive suite of benefits – from free breakfasts, C Space Bnb – enabling you to work at any of our global offices at the company’s expense, weekly drinks, regular company socials including our Summer Sports day and renowned Christmas parties to contributory pension, private medical insurance, cycle to work child care vouchers, paid sabbatical & individual training funding.

In London we are based on the Southbank, in new offices overlooking The Thames, with a great roof terrace and range of work spaces for you to choose from.

To learn more, visit www.cspace.com or follow us on Twitter @CSpaceGlobal & Instagram @c_spaceglobal.

C Space is a part of Diversified Agency Services, a division of Omnicom Group Inc