Project Manager - Parcels & Customer Experience

Location
London
Salary
Competitive
Posted
19 Sep 2019
Closes
04 Oct 2019
Ref
109696
Sector
Other
Job Function
Project Manager
Contract Type
Permanent
Hours
Full Time

Project Manager? Fancy working on some really interesting and complex projects?

Come and be part of our Digital Transformation…

About Us - The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe. With a workforce of 150,000, our core network handles c.16 billion letters and c.1 billion parcels a year, delivering to more than 29 million addresses, 6 days a week. Our technology vision is to “Enable, Digitise, Realise”.

Your role in the team - As one of our Project Managers, you'll be working on a range of application based projects within Customer Experience and Parcels within our wider Digital Transformation programme (though there may be the occasional infrastructure focused project too). You’ll have the opportunity to engage with senior stakeholders within the business as well as key members of third party suppliers along with colleagues in many different teams to deliver your projects on time and on budget. You’ll also get to be part of our digital transformation programmes as we’re changing the way that Royal Mail Group works…


Skills needed – You’ll be an experienced Project Manager who has the ability to multi-task, keep plates spinning and remain calm with an eye on a successful delivery. You’ll be proactive,  a self-starter who uses their initiative to keep projects moving and your track record of delivering complex, enterprise projects will speak for itself. Your communication skills will be first class as you lead your team and work with a range of stakeholders across the business. You’ll have a passion and be tenacious in delivering projects which transform businesses.


What we offer - When you join the team, you’ll get 25 days holiday (as well as the 8 bank holidays), car/car allowance, an excellent bonus scheme, along with private healthcare, 10% pension, life assurance and many other benefits including an on-site gym.

Royal Mail in London - We couldn’t be closer to the buzz of the city in our London office. A 15-minute walk from Kings Cross/Holborn stations in trendy Farringdon which has some awesome places to eat at lunchtime or pubs and bars to go to for a drink after work. …

 

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants. We’re proud to be in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We are happy to have a conversation about flexible working, depending on the role and subject to business needs..

 

So if you’re interested in joining our team of passionate, motivated individuals, determined to shape our future, then contact us to find out more about this opportunity and be part of our digital and agile transformation. 

About Royal Mail:

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe

With a workforce of 150,000, our core network handles c.16 billion letters and c.1 billion parcels a year, delivering to more than 29 million addresses, 6 days a week. Our technology therefore needs to operate at scale. As a data driven business, with the largest PDA estate in the country, our systems need to handle more than 60m scan events and 1.4bn data points per day.

Royal Mail is committed to building an internal development and testing capability, driving digital innovation across the business enabling our business to transform at pace. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure.

Our technology vision is to “Enable, Digitise, Realise”:

- Enable - Create environments where open conversations are the norm and where teams work alongside each other to complement skills.

- Digitise - Utilise Technology to support the business. Making Technology thinking integral to the business. Increase the level of automation and implement connected systems.

- Realise - Invest in technology and keep taking all opportunities to consolidate systems. Focus on removing complexity within our systems and enable our cost base to decrease.

We are fully embracing Agile and DevOps, and using tools such as Alexa, Azure and Google Cloud, Chatbot, Microsoft .NET Core, Angular and mobile apps.  

Our priorities include:

Our postmen/women use 80,000 Android mobile devices and we are continuing to roll out new Apps all the time to help them to deliver a first class customer service.

International business is one of our fastest growing areas - our IT systems have to integrate with IT systems in over 200 different territories in order for customers to track their parcels around the world.

Continuously expanding our services to our customers, utilising predictive analytics and personalised services.

Transforming our customer’s digital journey’s through our website which is in the top 50 most visited UK websites – with 300m visits per annum, from 100m devices, resulting in 1bn page views, with 9.2m registered users, 20m unique visitors per month, and peaking at 7m visits per day during the Christmas peak.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

We are happy to have a conversation about flexible working, depending on the role and subject to business needs.