Customer Service Assistants

Salary: £25,000 per annum

Full time - 35 hours per week

Hybrid Working – Home Based/Princes Risborough

We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and p4rovide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Above all, when doing so makes a difference, we challenge the status quo.

Job Role Overview

We’re excited to offer a number of opportunities for Customer Service Assistants to join our Service Innovation teams.

In this role, you’ll play a key part in delivering a consistently high standard of customer service to a wide range of stakeholders. You’ll do this by using our systems and processes effectively, ensuring work is completed in line with agreed targets and key performance indicators (KPIs).

You’ll also provide essential administrative support to our innovation teams, helping to ensure a smooth flow of information between key stakeholders and contributing to the overall efficiency of the service.

We’re looking for someone who is organised, proactive and takes pride in delivering a great customer experience. You’ll be comfortable following established processes and procedures, while also bringing fresh ideas and suggestions to help us improve how we work.

If you have the skills and experience we’re looking for, we’d love to hear from you.

Qualifications

• GCSE (or equivalent) including Maths and English

• Experience and knowledge

• Worked within a high-quality customer service environment

• Effective communication skills via e-mail, telephone, and other online communication platforms

• Minimum intermediate level Microsoft Office and database IT skills

• Thorough knowledge of customer services processes, systems and quality measures

Skills

• Strong time management and organisational skills

• High degree of attention to detail and accuracy

• Strong communication skills - both verbally and in writing - to effectively communicate with a range of stakeholders

• Relationship building skills – developing and maintaining good relationships with customers and colleagues

• Ability to plan and prioritise to meet customer needs

Why APM?

We’re Association for Project Management (APM). We’re united in our aim to help project professionals around the world deliver better projects, setting the highest standards for the industry. Ask our people what’s great about working here and the views are unanimous. You’ll be joining a community that’s friendly and caring. We believe that good communication creates a culture that’s open and fair. We ensure everyone at APM, regardless of their role, has a voice and knows they’ll be listened to and treated with respect. We see everyone as individuals and champion diversity and inclusion, both within APM and across the wider project profession. You’ll work in a collaborative environment that’s thoughtful, considerate and positive. You’ll be supported by your team and across departments so, together, we meet the high standards we set ourselves.

If you are interested in this opportunity and feel you have the necessary attributes, skills and expertise for the role, please apply via our careers site with your CV and covering letter.

At APM we are open to talking about flexible working arrangements and reasonable adjustments please reach out to discuss further.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Main benefits at APM:

• 25 days holiday (excluding all public holidays). This increases after four years’ service.

• Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind’.

• Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.

• Company sick pay scheme.

• Life assurance at four times the salary.

• Salary sacrifice schemes – pension, cycle to work scheme, additional annual leave (up to 10 days).

• Free parking on site.

• Employee Assistance Programme.

• Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM’s overall financial performance.

• One paid volunteering day per year.

• Hybrid/flexible working options are available dependent on job role. However, there is a requirement to come into the office 4 days per month.